Frequently Asked Questions
March 24, 2016
What is the TLS?
The TLS is a literary weekly, established in 1902, that offers comprehensive coverage of new books on a wide range of subjects. You can read about its history, and some of its distinguished contributors, here; and you can see a selection of recent highlights from the paper here.
How can I subscribe to the TLS?
By following this link. You can subscribe to the print and/or digital editions of the TLS; with a digital or “complete works” subscription comes full access to the TLS website, giving you access to two decades’ worth of TLS book reviews, poems, essays and lively correspondence, in an easily searchable and usable format. You’ll also still have access to the TLS blogs, Poem of the Week, and other popular parts of the site.
When will I receive my first issue of the TLS?
Your subscription will start with the next available issue. This will usually arrive within a fortnight of payment being received.
How easy is it to register for the TLS website?
Very easy – simply click here to subscribe or to find out more information.
I am a current subscriber – how do I access the TLS website for the first time?
You should have received a letter or e-mail containing your unique voucher code, which you’ll need to use the first time you access the site. If you did not receive this, or have lost it, please contact email@example.com, ideally with your subscriber number to hand, and we’ll send it to you again. When you register, you can set up your own username and password, so you won’t need to use the voucher code again.
Can I update my subscription details via the TLS website?
No, you will need to contact the subscriptions fulfilment house directly to do this. Subscribers in the US and Canada should e-mail firstname.lastname@example.org or call 1-844 208 1515; subscribers in the UK, Europe and all other countries should e-mail email@example.com or call 01293 312178.
How do I change the delivery address or payment details for my subscription?
Either of these things can be done by calling Subscriber Customer Services on 01293 312178 (UK and ROW) or 1-844 208 1515 (US and Canada).
How can I claim missing or damaged issues of the TLS?
Call Subscriber Customer Services on 01293 312178 (UK and ROW) or 1-844 208 1515 (US and Canada).
How can I cancel my subscription to the TLS?
You have seven days from confirmation of your subscription to cancel your subscription for a full refund, by calling Subscriber Customer Services on 01293 312178 (UK and ROW) or 1-844 208 1515 (US and Canada).
You may also cancel your trial or annual subscription at any time by calling Subscriber Customer Services on 01293 312178 (UK and ROW) or 1-844 208 1515 (US and Canada). If you cancel your subscription, your subscription entitlements/benefits will cease immediately, and you will be refunded for the amount already paid for any issues of the TLS which have not been already mailed, in respect of the unexpired portion of the contract only.
How can I buy back issues of the TLS?
To order back issues of the TLS, please call 0207 640 3888 (UK), visit www.ocsmedia.net/tls, firstname.lastname@example.org or write to: TLS Back Issues, OCS Worldwide, Media Dept, Global House, Poyle Road, Colnbrook SL3 0AY, United Kingdom.
How can I access my digital edition of the TLS?
You need to be a subscriber to the TLS, which you can sign up to here.
You can access your digital subscription by downloading the TLS app from iTunes or the Kindle Fire store, just by searching for the TLS. Once you have downloaded it, you will be prompted to log in when you open the app. You can do this using your subscriber number and your surname/the surname of the account holder.
If you are having trouble locating the app on your device after downloading it, please check within your Newsstand (on the iPad) or in your list of apps (on the Kindle Fire or Android device).
Details of how to use the app are available within the app itself. Just touch the settings icon (two cogs in the top right-hand corner of the screen) and select “How to use this app”.
On which tablets can I read the TLS digital edition?
The TLS digital edition is supported on smartphone and tablet devices running Android OS 4 and above, including Kindle Fire, and iOS 5 and above, including all iPad devices.
How do I log in to the TLS archive on the website?
You need to be a digital or “complete works” subscriber to the TLS, which you can sign up to here.
If you are already a subscriber, you should have received a letter or e-mail containing your unique voucher code, which you’ll need to use the first time you access the site. If you did not receive this, or have lost it, please contact email@example.com and we’ll send it to you again. When you register, you can set up your own username and password, so you won’t need to use the voucher code again.
I’ve tried to log in but cannot access the TLS website.
If you are an existing subscriber, you’ll need to use your voucher code the first time you use the site.
If you’re a registered subscriber but still cannot access the site, try resetting your password.
If you’ve forgotten or don’t know your password you can request to reset it. First, click here and then click on the “Forgot your password?” link, and we will send you an e-mail with details on how to reset your password.
I cannot register, but my e-mail address is already recognized.
This means that we already have your details, so you just need to enter the password that you registered to access the site. If you have forgotten your password, simply click on the “Forgot your password” link here and we will send you an e-mail with details on how to reset your password.
I cannot register, and the system will not accept my details.
Please contact customer services via firstname.lastname@example.org a full description of the details that are not being accepted and the error message that appears.
What browsers does the TLS website support?
The TLS website has been developed and tested to run using the latest versions of most popular web browsers, including Internet Explorer, Firefox, Chrome, Safari and Opera. If you have a problem with the website and you think it is related to the browser you are using, please send details email@example.com.
What do I do if I encounter technical problems on the TLS website or in the TLS app?
If you are experiencing a technical problem, please e-mail firstname.lastname@example.org. Please send us as much information as you can provide.
Where and to whom should review copies be sent?
Please send all books and proofs to be considered for review to: The Editor, The Times Literary Supplement, 1 London Bridge Street, London SE1 9GF. There is no need to direct the book to a particular editor; all the books are opened together and then distributed to the relevant editors. We no longer keep records of the books we receive: they are only logged when they are sent out for review. Please be aware that we cannot return books.
How do I submit poetry to be considered for publication?
Please send no more than six poems, in hard copy with a stamped addressed envelope, to: The Poetry Editor, The Times Literary Supplement, 1 London Bridge Street, London SE1 9GF. You will get a reply, but please be patient; we receive large numbers of poems for consideration.
How do I send a letter to the Editor to be considered for publication?
Send your letter to the Letters Editor at our London editorial address, as above, remembering to include your own address (we cannot publish letters without a valid postal address), or e-mail the Letters Editor via email@example.com.
What are the guidelines for publication in the TLS?
We do not have any guidelines as such, but please be aware that the TLS is mostly made up of book reviews commissioned by our editors. The best guide is to read the paper itself. We occasionally publish features on writers or matters of literary interest, but we never run interviews. If you wish to be considered as a reviewer or to propose a piece for publication, please send a CV and some examples of your work to the relevant editor (Fiction, History, etc) as listed on the Contact us page. Again, please be patient, as we receive a lot of unsolicited material.
How will you use my data and what will you do with my details?